1. About this Policy
This Privacy Policy (“Policy”) applies to personal information that JatRana Express Ltd. (“we”, “us”, “our”, or “JatRana Express”) collects through this website, through our logistics services, and through our recruitment process. By using this website or submitting personal information to us, you acknowledge that you have read and understood this Policy.
2. Accountability
JatRana Express is responsible for personal information under our control. We have designated a Privacy Officer who oversees compliance with this Policy and with applicable privacy legislation. Questions, complaints or access requests can be directed to:
Privacy Officer — JatRana Express Ltd.
1969 Upper Water Street
Halifax, NS B3J 3R7, Canada
Email: privacy@jatrana.ca
3. Information we collect
We collect only personal information that is necessary for the purposes identified in this Policy. This may include:
- Identification and contact data: name, email address, phone number, country, mailing address.
- Employment-related data: resume, work experience, availability, and any other information you voluntarily submit via our careers application form.
- Commercial data: company name, shipment details, invoices and correspondence relating to logistics services.
- Technical data: IP address, browser type, device identifiers, referring pages, and approximate geolocation derived from IP address, collected automatically when you interact with the website.
4. Purposes — why we collect personal information
We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including:
- To respond to inquiries and provide requested quotations or services;
- To perform logistics services and related administrative tasks;
- To evaluate candidates for employment opportunities;
- To comply with legal, tax, customs and regulatory obligations;
- To secure our website, prevent fraud and investigate incidents;
- To improve the content and functionality of our services.
5. Consent
We collect, use and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law. The form of consent we seek — express or implied — depends on the sensitivity of the information and the reasonable expectations of the individual. You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice. To withdraw consent, contact our Privacy Officer using the details in Section 2.
6. Limiting collection, use, disclosure and retention
We limit the collection of personal information to what is necessary for the purposes identified. We do not use or disclose personal information for purposes other than those for which it was collected, except with your consent or as required by law. We retain personal information only as long as necessary to fulfil those purposes or as required by applicable retention obligations.
7. Third-party service providers
We may share personal information with third-party service providers who perform services on our behalf (for example, customs brokers, carriers, payroll providers, cloud hosting, IT support, email delivery and geolocation APIs). These providers are contractually required to protect personal information and to use it only for the purposes for which it was disclosed.
8. Cross-border transfers
JatRana Express operates offices in Canada, the United States and Australia. Your personal information may be transferred to, stored in or processed in any of these jurisdictions. While in another jurisdiction, information may be subject to lawful access by that jurisdiction’s courts, law enforcement and national security authorities.
9. Cookies and similar technologies
Our website uses cookies and similar technologies to operate the site, remember your preferences and measure traffic. For details, including how to manage cookies, please review our Cookies Policy.
10. Safeguards
We protect personal information using administrative, physical and technical safeguards appropriate to the sensitivity of the information. These include access controls, encryption in transit, secure storage, employee confidentiality obligations and incident response procedures.
11. Accuracy, access and correction
You have a right to access the personal information we hold about you and to request correction of information that is inaccurate or incomplete. We will respond to written access requests within the timeframes required by applicable law. We may require verification of your identity before acting on a request.
12. Children
This website is not directed to children under the age of 16 and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact our Privacy Officer so we may delete it.
13. Changes to this Policy
We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. The “Last updated” date at the top of this Policy indicates when it was last revised.
14. How to contact us
If you have questions, concerns or complaints about this Policy or our handling of personal information, please contact our Privacy Officer at privacy@jatrana.ca. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.